At the highly competitive Ray White New Zealand annual awards, local agency Ray White Manukau was ranked the number 3 office in the country and number 4 internationally.
The top 10 offices in the Ray White New Zealand network were awarded based on the value of sales.
Adam Thomson and Tom Rawson, Directors of Ray White Manukau, both said being named among the best performing offices in the Ray White Group was a huge honour.
“Our team has been working extremely hard – adapting through lockdowns to continue successfully selling and obtaining excellent prices for vendors – so it’s wonderful to be recognised as a top-performing office in both New Zealand and internationally,” he said.
“This award not only recognises the success of the past year, and our team’s ability to adapt, no matter the situation. It’s also motivation and incentive to work even harder for our clients in the coming year.”
Ray White managing director Dan White said the rankings illustrated the energy within the Group.
“It fills me with immense pride every year when our annual awards are announced and our people are recognised – to see so many offices performing so well within the group can be put down to hard work and dedication,” Mr White said.
“So many of our members are achieving and exceeding personal bests. Some exciting results for our group overall.”
Ray White Manukau, was also recognised for excellence in customer service.
Acknowledging their commitment to their clients, the Manukau team was the recipient of the coveted Clients’ Choice Award.
“Customer service is one of our core objectives, and we have created a role within the team led by Abbie Arthur to focus solely on making sure we have superior customer experience,” Ray White Manukau director Adam Thomson.
“The focus of our customer satisfaction programme is communication. We ensure vendors are receiving the right information, as frequently as they prefer, and we also provide avenues for feedback – so clients can continue to provide us with areas for improvement.”
“It’s a huge honour to be recognised – customer service truly is the most important part of what we do.”
The Net Promoter Score (NPS) forms the basis of Ray White’s Customer Satisfaction Program, and is an internationally recognised customer loyalty metric.
Designed to drive growth and increase business value, NPS ratings are generated through customer feedback and range from negative 100 to positive 100.
Ray White Manukau, Manurewa, Mangere and Mangere Bridge’s NPS ranking sits at a positive 91%, one of the highest scores in the group.